Delivery, lifting, assembly, acceptance

Delivery

We cooperate with transport companies that have proven their reliability and punctuality. Delivery is carried out in Moscow, St. Petersburg and other cities of Russia, as well as in the CIS countries.

Delivery conditions (address, cost, terms, need for lifting/assembly) are fixed in the Agreement and/or Specifications. If the delivery obligation is provided for in the Specification, the Seller will arrange delivery to the Buyer's facility address specified in the Specification.

The cost of delivery depends on the volume and distance of transportation and is calculated individually according to the current tariffs of the transport company. The cost of delivery is indicated in the Specification and is paid before the service is provided. Delivery is carried out after payment.

Delivery is usually carried out within 10 (ten) days from the moment the product is ready for production (unless another period is agreed upon by the Parties).

For delivery questions, you can contact us by phone +7 (931) 971-00-54, WhatsApp, e-mail: sales@fiftyfourms.com or through the “Contact us” button.

Lifting and assembly

Lifting/assembly/installation is carried out subject to availability and on the terms agreed in the Specification, including cost and scope of work.

Acceptance of goods

The buyer is obliged at the time of acceptance:

- check the appearance and completeness of each product;

- check the completeness of the entire order;

- check compliance with the Specifications for assortment, quantity and characteristics.

Based on the results of acceptance, a transfer and acceptance certificate/UPD/invoice or other transfer document is signed. Important: after signing the accompanying documents, claims regarding appearance, mechanical damage, completeness and other defects that can be identified upon receipt will not be accepted, unless otherwise provided by law/Contract.

Edited on: 22 December 2025

Seller: PRODACSHN 54 LLC, OGRN 1207800152185, INN 7802885760, KPP 780201001

Legal entity address: 194100, Saint Petersburg, Aleksandra Matrosova Street, Building 4, Block 2, Letter L, Room 3-N, Office 42

Furniture showroom address: Moscow, Kotelnicheskaya Embankment, Building 1/15, Room A

Contact details: tel.: +7 (931) 971-00-54, sales@fiftyfourms.com

These Terms and Conditions define the procedure for placing, agreeing and fulfilling individual orders for the manufacture and delivery of furniture (hereinafter referred to as the Products) through the website https://fiftyfourms.com/ (hereinafter referred to as the Website).

1. Terms.

Customer — a visitor to the Website https://fiftyfourms.com / a buyer who places an application/order. Order — an individual order placed by the Customer for the manufacture/delivery of Products.

Specification — an appendix to the contract of sale of goods, specifying the composition of the order, parameters, materials, finish, fittings, configuration, cost, manufacturing, delivery and installation times, and other essential terms of delivery of a specific Product.

Order Confirmation — the Customer's agreement to the individual terms and conditions of the Order by signing the Contract and Specification (including by exchanging signed scanned copies/electronic documents), as well as by making an advance payment in the amount and manner provided for in the Contract and/or Specification.

2. Legal nature of the information on the Website.

2.1. The information on the Website (descriptions, images, approximate prices) is for reference purposes only and is intended for informational purposes. Any visual images, samples and descriptions of the Product may differ slightly from the actual characteristics within the limits of permissible deviations, which are not defects of the Product within the meaning of the legislation of the Russian Federation.

2.2. The placement of offers on the Website with a price in the format ‘from ___ rubles’ does not constitute a public offer within the meaning of Article 437 of the Civil Code of the Russian Federation. Submitting an application/request through the Website constitutes a request for a calculation (application) for the preparation of an individual offer. The final terms and conditions of a specific Order are determined and fixed in the Contract and Specification.

2.3. Placing an Order/request on the Website (including through your personal account) means that the Customer is requesting a calculation and preparation of an individual offer. After the Order is placed on the Website, the manager contacts the Customer to clarify the parameters and prepare the Contract and Specification with specific terms and conditions (composition, characteristics, price, terms, delivery, payment, etc.).

2.4. The Seller's obligations to manufacture/deliver the Products arise only after the conclusion of the Contract and the agreement (signing) of the Specification and the fulfilment of the payment terms, if such terms are provided for in the Contract/Specification.

3. Price ‘from...’ and the procedure for determining the final cost.

3.1. The price ‘from ___ pounds’ is the approximate minimum cost of the Product in its basic configuration (with standard parameters and materials/finish).

3.2. The final cost of the Order is determined individually and depends, among other things, on the size, configuration, materials, finish, fittings, configuration, complexity of work, as well as additional services (delivery, lifting, assembly/installation, etc.).

3.3. Unless otherwise specified, the cost of delivery/lifting/assembly/installation is not included in the price ‘from ___ pounds’ and is calculated separately.

3.4. The final cost is fixed in the concluded Contract and the agreed Specification and is subject to payment in the manner provided for in these documents.

4. Procedure for placing and agreeing on an Order.

4.1. The Customer places an Order on the Website (including through their personal account) and sends it to the Seller, providing the necessary contact details.

4.2. After the Order is placed on the Website, the manager contacts the Customer to clarify the parameters of the Product and the terms of execution (dimensions, materials, finish, fittings, configuration, delivery address and terms, lifting, assembly/installation, deadlines, etc.).

4.3. Based on the results of the agreement, the manager sends the Customer a Contract and Specification containing the specific terms and conditions of the Order.

4.4. The Order shall be deemed confirmed and the contractual relationship shall be deemed to have arisen after the conclusion of the Contract and the signing of the Specification by the Customer and the Seller (in writing and/or in the form of an electronic document/exchange of scanned copies).

4.5. The manufacture/assembly/delivery/installation of the Order shall commence after the conditions stipulated in the Contract and Specification have been fulfilled, including the payment of a prepayment. 5. Payment.

5.1. Available payment methods shall be communicated by the manager.

5.2. The amount of prepayment and the payment procedure shall be specified in the Contract and Specifications. 5.3. In case of late payment, the manufacturing/delivery terms may be revised in proportion to the delay.

6. Production and Order Change Deadlines.

6.1. The production and/or delivery deadline for the Product is specified in the Specification and is calculated from the date of signing of the Contract and Specification by the Parties and fulfilment of the payment terms. 6.2. Any changes to the parameters of the Order (dimensions, materials, finish, configuration) after confirmation of the Order and start of production shall be formalised by agreeing on an updated Specification and a supplementary agreement and may result in changes to the price and terms. 6.3. The individual properties of materials (wood, stone, leather, etc.) may have natural differences in pattern/tone/texture; this is not a defect if the agreed characteristics are met.

7. Delivery, lifting, assembly/installation.

7.1. Delivery terms (cost, timing, geography, lifting, assembly/installation) are specified in the Specification and/or on a separate page of the Website ‘Delivery’ (link: https://fiftyfourms.com/delpayterms ).

7.2. The Customer is obliged to ensure the possibility of delivery/unloading/carrying/lifting, provide the correct address and contact details, and ensure access to the facility at the agreed time. If delivery is impossible for reasons dependent on the Customer (absence of the recipient, incorrect address, lack of access, etc.), redelivery/removal may be subject to a fee.

8. Acceptance.

8.1. The Customer is obliged to check the Products upon receipt: completeness, appearance, absence of obvious damage.

8.2. Signing the documents of receipt (delivery note/act/other document) confirms acceptance in terms of appearance and completeness, unless otherwise specified in written comments.

9. Returns and refusals.

9.1. The Customer has the right to refuse the order and/or Products in the cases and in the manner provided for by the legislation of the Russian Federation and the Agreement, taking into account the specifics of individual manufacturing.

9.2. Products manufactured to individual order (with individually specified properties for the Customer: non-standard sizes, materials/finish, configuration, etc.) of appropriate quality are not subject to return/exchange if they can only be used by that Customer.

9.3. In the event of defects, the consumer rights provided for by law shall apply (including the requirement to eliminate defects, replace, reduce the price proportionally, or withdraw from the contract, depending on the nature of the defect).

9.4. The procedure for submitting an application/claim is posted on the page ‘Returns. Procedure for filing claims’ (link: https://fiftyfourms.com/guarantees) and/or communicated by the manager.

9.5. Information on the procedure and terms of return is posted on the page ‘Returns’ (link: https://fiftyfourms.com/guarantees ) and/or communicated by the manager. 10. Warranty and service.

10.1. Warranty terms, conditions, and list of exceptions are specified in the Agreement and on the ‘Warranty’ page (link: https://fiftyfourms.com/guarantees).

10.2. The Seller shall not be liable under the warranty if the defects identified are the result of:

- mechanical damage to the Product caused by the Buyer after acceptance and transfer of the Product,

- negligent use of the Product,

- use of the Product for purposes other than those for which it is intended,

- violation of the temperature and humidity conditions for use of the Product,

- the use of chemically aggressive substances in relation to the Product,

- violation of the Product operating rules,

- actions of third parties,

- force majeure.

11. Personal account.

11.1. To use the personal account, the Customer registers, provides current data and ensures the confidentiality of their login details.

11.2. Actions performed in the personal account using the Customer's login details are considered to have been performed by the Customer, unless proven otherwise.

11.3. We have the right to restrict access to the personal account if we suspect unauthorised access/abuse.

12. Personal data and mailings.

12.1. Personal data is processed in accordance with the Privacy Policy (link: https://fiftyfourms.com/privacy) and the current legislation of the Russian Federation. 12.2. When placing an application/order, the Customer provides the data necessary for communication, calculation, manufacturing, delivery and service.

12.3. Advertising mailings (email/SMS/messengers) are sent only with the separate consent of the Customer (checkbox/consent form). The Customer has the right to withdraw their consent at any time and unsubscribe from the mailing list in the manner specified in the message and/or by contacting support.

13. Liability.

13.1. The parties shall be liable in accordance with the legislation of the Russian Federation and the terms of the Agreement.

13.2. The Seller shall not be liable for the inability to fulfil its obligations caused by circumstances beyond its control (including actions/inaction of the Customer, lack of access to the facility, incorrect data, etc.).

14. Claims and dispute resolution.

14.1. Claims shall be sent to the address/postal address specified in the ‘Contacts’ section. 14.2. The term for consideration of claims is 10 (ten) working days, unless another term is established by law, the Agreement or specified in the response.

15. Final provisions.

15.1. These Terms and Conditions may be updated; the current version is published on the Website. 15.2. The documents relating to the Order (Contract, Specification) take precedence in terms of the parameters, price of the Product, deadlines and scope of work/delivery.